0344 324 5242 / info@hiesscheme.org.uk

Accreditation Process:

All Accredited Installers must, as a minimum:

  1. Undergo a five point credit and background history check on the proprietors/directors which includes multiple phoenix checks, credit scores, CCJ checks and similar trading name checks.
  2. Provide HIES with a copy of their most recent accounts (to prove financial stability).
  3. Provide HIES with a list of the last 6 month's customer installs. HIES will choose 10 customers, at random, to whom we will send our Consumer Satisfaction Questionnaire.
  4. Provide HIES with a minimum of 3 key suppliers who can be independently approached for quality assurance purposes.
  5. Provide HIES with proof of MCS membership (only required when installing small scale heat and power generators).
  6. Provide HIES with a copy of their current company letterhead (to ensure compliance with the Companies Act 2006).
  7. Provide HIES with a copy of any sample quotation documents and any pre-contractual documents.
  8. Provide HIES with a copy of any Consumer Contract including Terms and Conditions.
  9. Provide HIES with a copy of all guarantee/s for all products installed.
  10. Provide HIES with a copy of its Complaints Process and Nominated Complaints Handler.
  11. Provide HIES with proof of FCA registration (only required if using a finance facility).
  12. Provide HIES with a copy of their current Health and Safety Policy.
  13. Provide HIES proof of: a) £2m Public Liability Policy b) £10m Employer's Liability Policy.

Annual Vetting

HIES has produced a comprehensive Member Performance Monitoring process. This monitors many aspects of the consumer experience and adherence to all aspects of the Scheme Rules and Code of Practice.

There are three methods HIES will use to measure the effectiveness of the Scheme Rules & Code of Practice. These are:-

  1. Annual membership audit (combination of onsite and remote) to ensure compliance with the Scheme Rules and Code of Practice
  2. Monthly monitoring of complaints
  3. Quarterly monitoring of customer satisfaction surveys

Nick Ross

(Former BBC Watchdog & Crimewatch presenter)

"Only professional and reliable installers are allowed into membership. Accredited Installers must satisfy HIES they have high standards of quality, ethics, professionalism and customer satisfaction."

Nick Ross (Former BBC Watchdog & Crimewatch Presenter)