The Home Insulation & Energy Systems Contractors Scheme (HIES)

The Home Insulation and Energy Systems Contractors Scheme (HIES), has been launched to protect consumers when buying Solar PV, Solar Thermal, Cavity Wall Insulation, Loft Insulation and other energy-efficient products.

All HIES members go through a comprehensive accreditation procedure, which includes: undergoing a five-point credit and background check, supplying a minimum of 10 customers and 3 supplier names and addresses who can be independently approached for references, and providing proof that they carry employers and public liability insurance, amongst many other checks. Members also agree to be continually vetted to ensure consumers are satisfied throughout the buying, installation and after-sales process and companies installing Feed-In tariff generated products (FITs) will also be MCS and REAL registered.

HIES puts the consumer first, and all homeowners using an accredited member of the Scheme will receive deposit and work in progress protection, insurance backed guarantees and FREE access to professional mediators, independent inspectors and a legally binding dispute resolution service via The Ombudsman.

To protect consumers further, the HIES Compensation Fund will pay out all bona fide claims to compensate homeowners where installers fail to live up to their promises and The Ombudsman rules in their favour.

HIES is the only scheme to give consumers this advanced level of protection.