HIES & YouGen Working Together to Combat Mis-selling

HIES is working with award-winning independent advice service YouGen to help combat mis-selling within the renewable industry.

As you will no doubt be aware the mis-selling of performance-related products is a growing concern within the renewable energy industry.

HIES is a Chartered Trading Standards Approved Consumer Code and is, at its heart, a Consumer Protection organisation.

As a leading Consumer Protection organisation, HIES is committed to policing this extremely difficult and complex area, raising standards and increasing consumer understanding with regards to typical mis-selling techniques.

HIES is working with YouGen to help build a foundation of invaluable resources and has so far put together articles which revolve around the subject of the mis-selling of two renewable products, Air Source Heat Pumps (ASHPs) and Solar PV Inverters.

Air Source Heat Pumps

The first article (Air Source Heat Pump: Is it right for your home?) details the two main types of ASHPs and covers information on initial investment, running costs, projected savings, suitability and the domestic renewable heat incentive (RHI). 

Solar PV Inverters

The second article (Solar PV Inverter: Should you replace it?) highlights the issues surrounding consumers being approached about replacing their inverter. The article helps consumers, who have an existing solar PV system, understand whether replacement is the right decision. 

In an effort to combat mis-selling, HIES will continue to write for, and share, articles on the YouGen blog in an effort to inform consumers and eradicate the bad practices.

If there is a particular subject you would like us to create an article about, please let us know.