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HIES Becomes a TrustMark Scheme Operator

In a continued effort to raise industry standards and improve levels of protection for consumers, HIES has recently become a TrustMark Scheme Operator.

HIES founder, Tony Pickup, commented:

“The whole purpose of HIES is to provide the most robust level of consumer protection possible when it comes to renewable energy products. Therefore, it made sense to become a TrustMark Scheme Operator as our installers can demonstrate they are able to deliver the kind of competence and quality expected of the Government Endorsed Standards Scheme, along with the certainty that if there is a problem, HIES as an organisation has a suite of remedies to ensure satisfaction.”

TrustMark CEO Simon Ayres commented on this latest development:

“It is great news that HIES have been accepted as a Scheme Operator for TrustMark. As we move forward as an organisation it is increasingly important to work with businesses like HIES that can ensure customers receive the same level of protection and satisfaction when having renewable energy products installed, as they should with any other trade. As TrustMark develops we look forward to working with many other organisations to continue to drive standards and widen choice for consumers seeking to improve their homes.”

TrustMark is the only Government endorsed standards scheme for trades within the home improvement industry; and by being TrustMark registered, a company is demonstrating their commitment to work to these standards; providing trust, confidence and peace of mind to consumers. In order to become TrustMark registered, companies must be a member of a ‘Scheme Operator’ (relevant to their business), such as HIES.

What are the benefits of being TrustMark registered?

There are many benefits to being a TrustMark registered trader. In addition to being a well-recognised and trusted scheme, their ‘Find a local tradesman’ facility receives around 750,000 search requests each month from consumers looking for reliable and recommended trades. All registered companies will be added to this search facility, helping them to secure more business. Other benefits to becoming registered include the use of the TrustMark logo, free van stickers, a web page on the TrustMark website and engagement on social media.

Green Homes Grants Scheme – Update August 2020

As part of investment in a ‘green recovery’ due to COVID-19, homeowners and landlords in England will be able to apply for vouchers from a £2 billion Green Homes Grant scheme to make their homes more energy-efficient and create local jobs.

Quality assurance is at the heart of the Green Homes Grants scheme and the government has now clarified that tradespeople who want to install under the scheme must be TrustMark accredited, and also, MCS certified for heat pump and solar thermal installations.

As HIES is a Trustmark scheme operator, we can help members with the accreditation process so that your business can benefit from new work under the Green Homes Grants Scheme.

To start the process, you will first need to register here and select HIES as your scheme provider to support your application.

How much does it cost to be TrustMark registered?

The cost for being TrustMark registered through HIES is just £115 + VAT per year. This is in addition to your HIES membership fee.

How can HIES members become TrustMark registered?

The process for being TrustMark registered through HIES is as follows:

  • Go to the Become a TrustMark registered business link
  • Choose HIES as your Scheme Provider when prompted
  • On completion of the application on the TrustMark site an e-mail is automatically sent from TrustMark to HIES
  • HIES will then contact you in relation to your application to discuss the core criteria that is required by TrustMark
  • Where all core criteria is satisfied HIES will then process the membership with TrustMark

If you would like to enquire about joining TrustMark please contact us at put