With ABB, a major business in the global solar inverter market, moving out of the market by selling the business to Fimer, concerns have been raised regarding the aftercare of all inverter sales. In particular, The Solar Trade Association (STA) have publicly voiced their concerns over the provision of service and replacement parts of any inverters deemed to be defective in a recent news article.
Ciaran Harkin, Managing Director of HIES, comments,
“It is when a major change or announcement arises within the renewables industry that will directly impact upon consumers where consumer protection schemes like HIES become invaluable to both installers and consumers.
HIES aims to protect consumers before, during and after any renewable product installation, where carried out by a reputable, accredited HIES installer. We operate to ensure that consumers are not left disadvantaged at any part of their renewable energy journey. We are always just a phone call away, and believe that in these situations, clarity is all people are looking for.”
How can HIES help?
Although HIES has no direct association or agreement with ABB, HIES does have a commitment to improve the standards of the renewable energy sector and can provide advice and guidance to any who may be left disadvantaged as a result of the business sale.
Consumer Benefits of using a HIES member:
As a Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Free Consumer Advice Line
Fully Vetted and Accredited Installers
Free Deposit & Stage Payment Protection
Free Alternative Dispute Resolution
Access to Ombudsman Services
Access to Free Help & Advice Line
Free Insurance Backed Guarantees (IBGs)