Awards for 2020

QASSS shortlisted at both the UK Complaint Handling Awards and The Top 50 Companies for Customer Service Awards

We’re pleased to announce that QASSS (QA Scheme Support Services) that operate DGCOS, HIES and HICS consumer protection schemes have been announced as finalists at both the UK Complaint Handling Awards and The Top 50 Companies for Customer Service Awards.

The UK Complaint Handling Awards is now in its 4th year and continues to be the only awards programme in the UK to recognise the inspiring organisations who are dedicated to effective complaint handling. The UK Complaint Handling Awards have recently been accredited with the Gold Standard in the Awards Trust Mark Scheme from the Independent Awards Standards Council, meeting all 18 criteria to qualify for the highest trust mark possible. QASSS has been nominated as finalists in 2 categories, including ‘Best Complaint Handling’ and ‘Best Complaint Handling Team of the Year – Initiative’, competing alongside companies such as the Co-op, Virgin Money and EE.

The Top 50 Companies for Customer Service programme is one of the biggest customer service and benchmarking programmes in the UK. QASSS has been nominated as a finalist in the ‘special moment’ category for outstanding customer service. The awards gala dinner will take place on Thursday 23rd January at the Hilton Birmingham Metropole, where they will unveil the top performers in each category and present special awards for outstanding service.

For over a decade, the Top 50 Companies for Customer Service Programme has delivered robust cross-industry benchmarking data for many of the UK’s best-known brands, generated by thousands of real interactions with real customers.

Ciarán Harkin, Managing Director at QASSS, commented, “I am delighted that all our efforts of hitting customer service targets have paid off. We are here to help consumers and suppliers across the home improvement, renewables and glazing industry settle their disputes quickly and with impartiality. The fact we are finalists at these awards reflects the fantastic work that our customer service and alternative dispute resolution teams do on a daily basis. “

Charlotte Pilkington, Dispute Resolution Manager at QASSS, commented “I’m genuinely honoured that we have now been shortlisted for two awards this year. As a team, we work incredibly hard to deliver the best customer service we can. Our key goal to improve the speed of resolution was achieved in 2019 which means that we are now industry-leading in terms of speed in the home improvement sector. A big thank you to my dispute resolution team for working so hard and I’m confident that we will raise standards even further this year.”