Alongside HIES Brand Ambassador George Clarke, after 12 years representing HIES and the DGCOS and HICS schemes, Nick Ross has decided to retire this July and I’m sure you’ll join us in wishing him a fond farewell and best wishes for the future.
Our founder, Tony Pickup, first approached Nick back in 2008 because he was a leading consumer advocate and supporter of consumer protection. Nick joined the schemes because he believed that our complete protection was not only necessary for consumers, members and the wider industry but also a reflection of what he himself has always championed.
“Nick Ross, back in 2008 put his name and reputation on the line to support DGCOS and subsequently HIES and HICS. He didn’t do this lightly and without significant due diligence. He always wants to be sure we are doing the right things to advance consumer protection in the home improvement sector and actually look after people that need help. Since then our group has protected over 900,000 consumer contracts and Nick’s unwavering support will never be forgotten. Thank you so much Nick.”
Tony Pickup, Founder
Nick wanted to update members personally and also share a message of support.
“In my opinion DGCOS, HIES & HICS are the gold standard in consumer protection for home improvements. I’m proud that in the 12 years I’ve worked with them they have protected hundreds of thousands of customers. In all that time I’ve had fewer than two dozen complaints, and all but one of those was happily resolved.
Any industry would be proud of such a record. I’m leaving on the best of terms and only do so because my link with consumer journalism is now too far in the past to have real relevance. I wish you, the members, and the schemes, well for the future.”
Brand Ambassador George Clarke – A Passionate Advocate Of HIES
Widely known for his recent work on George Clarke’s Amazing Spaces, Amazing Spaces Shed of the Year and Old House New Home, George joined the schemes in 2019 as an ardent supporter of consumer protection and high standards in the home improvement industry, including promoting the use of accredited installers and tradespeople.
George has made a huge impact appearing at shows and events (pre-COVID) with the team to meet members and installers, including, among others, the FIT show in 2019.
“It has been a pleasure working alongside Nick and I wish him well in his retirement. As the Brand Ambassador for HIES, I truly believe it offers the ‘real deal’ in providing robust consumer protection but, even better, they provide the same level of protection and support for the installer.
I know that HIES is serious about raising standards and ensuring that everybody is treated fairly. HIES offers free protection to consumers meaning they can confidently choose a reputable installer knowing they have the right protection in place.
This is also a major asset in the installer’s tool kit. By offering this complete protection, the schemes have seen installers’ cancellation rates fall meaning it’s a win-win for everyone.”
George Clarke, Brand Ambassador