This July marks 5 years since The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES) became an approved consumer code by the Chartered Trading Standards Institute (CTSI) Consumer Codes Approved Scheme.
The Consumer Codes Approval Scheme (CCAS) aims to improve customer service standards and promote consumer interests by setting out the principles of effective customer service and protection.
Ciarán Harkin, Managing Director:
“Something we’re passionate about at HIES is thorough consumer protection. We are so proud to be celebrating 5 years as an approved consumer code and be a part of the Consumer Codes Approved Scheme family. CTSI really do go above and beyond consumer law obligations to set a higher standard.”
Leon Livermore, Chartered Trading Standards Institute Chief Executive, comments,
“Renewable energy is our future, and its installation in households grows with every year. The work undertaken by HIES over the past five years since achieving Consumer Code status has improved the renewable energy sector for consumers, helping to increase confidence in it and support the take-up of renewables.
Consumer confidence in all sectors is vital as we aid the recovery of our economy after the challenge of COVID-19, and HIES plays a crucial role in the home renewables sector.
HIES, along with other code partners in the Consumer Codes Approval Scheme (CCAS) continues to go from strength to strength, and I look forward to celebrating their tenth anniversary in 2025, no doubt with many more achievements under their belt.”
All HIES members have the additional benefit of being able to use the CTSI Approved Code logo showing consumers that their business has the edge and provides consumers with more confidence and a clear indication of high standards of service, trust, reliability and consumer protection. By displaying the logo on their websites or premises their customers can feel reassured that they will receive an excellent service.