Consumer code, HIES, welcomes new Chief Executive, Faisal Hussain. Faisal will be working with the HIES team to ensure consumers continue to be protected and to support HIES members in delivering excellent customer service and winning more business.
Faisal brings in-depth knowledge and experience in renewable energy as well as having many years’ experience in marketing, project management, and research and development. Faisal is also a Fellow of the Chartered Institute of Marketing and a member of various industry working groups.
Faisal Hussain, HIES Chief Executive, comments:
“Thank you to everyone for a warm welcome and it’s great to be part of an organisation whose philosophy is about raising standards.
We have a fantastic team who are committed to providing an excellent service to both consumers and members. I am looking forward to driving our ethos of consumer protection and supporting members in these uncertain times.”
HIES is a Chartered Trading Standards Institute (CTSI) approved Consumer Code that covers the installation of renewable energy home energy products. The consumer protection organisation has a trusted network of UK-based renewable energy installers. When a homeowner uses one of these members, the homeowner will receive thorough consumer protection upon registration of their installation.
The protection that homeowners will receive is completely free to the consumer and they will get access to Alternative Dispute Resolution, access to a consumer advice line, access to an Independent Ombudsman, Deposit & Stage Payment Protection Insurance, and an Insurance Backed Guarantee (upon completion of contract).
HIES is endorsed by architect and TV presenter, George Clarke, who works with HIES to ensure that consumers are respected, protected, and educated on their home improvement journey.
“With the push towards net zero-carbon homes, and the government’s recent pledge to see 600,000 heat pumps installed per year by 2028 in the UK, it is imperative that we work as an industry to improve standards and drive consumer confidence.”