As a consumer it is important to research the installer that you are going to use for your renewable energy project as you want to be sure that they have the memberships that they say that they have. Unfortunately, there are some installers that falsely claim to be a member of HIES. If this has happened to you as a consumer or if you suspect an installer is purporting a HIES membership, please read on for our advice on what to do.
1. If an installer is claiming to be a HIES member, check on the HIES website.
In the first instance, please check if the installer is a HIES member by using the HIES website. You can do this by using the ‘Find a HIES Member’ tool on the HIES website here. To use this tool, please type in the installer’s name in the search bar. There are also other ways to search for the installer within the Find a HIES Member table, for example, phone number.
2. If you can’t find the installer using the HIES Find a Member table, submit the details to the HIES team.
The Find a HIES Member table is updated on a weekly basis so it could be that your installer has not been yet added, or removed, from the Find a HIES Member table. If your installer does not appear, please contact us using the contact form on the contact page on the HIES website.
To do this, please select ‘Check a member’ on the request type within the contact form, fill in the required fields, type your message, and click send. This sends your request to the HIES support team and one of the team will get back to you as soon as possible with any further information.
3. Send HIES evidence that the installer is trying to mislead consumers.
Should we find that the installer is not a HIES member, please email us any proof you may have of their supposed HIES membership. This is important so that we can take necessary further action regarding the false claims by the installer.
If you are unsure if your installer is telling the truth and holds a HIES membership, we urge you to please double check with us. Our aim is to protect consumers from rogue traders so if you suspect that an installer has falsely claimed HIES membership, please let us know straight away using the methods outlined above.