0344 324 5242 / info@hiesscheme.org.uk

Annual Report

The HIES Annual Report provides readers with an insight into the activities undertaken by us in the appropriate financial year. It details how our membership has grown, the customer satisfaction ratings our members achieve, the success of our dispute resolution process and how we monitor our members to ensure compliance with the Consumer Code.

We provide the annual report to the Chartered Trading Standards Institute (CTSI) and Consumer Codes Approval Scheme (CCAS).

Please click on the link below to download the HIES Annual Report:


Enquire About HIES Membership

To enquiry about HIES membership and how you can join please fill in the membership enquiry form or call 0344 324 5242.

Nick Ross

(Former BBC Watchdog & Crimewatch presenter)

" The Ombudsman provides real protection. Both consumers and Installers have access to a complaints service that has 'teeth' and the power to enforce its awards."

Nick Ross (Former BBC Watchdog & Crimewatch Presenter)