0344 324 5242 / info@hiesscheme.org.uk

Benefits To Consumers

Consumers using Accredited Members of HIES have the advantage of the following benefits:

  1. HIES Code of Practice approved by Chartered Trading Standards Institute
  2. HIES endorsed by consumer champion Nick Ross (ex BBC Watchdog and Crimewatch presenter)
  3. Fully Vetted and Accredited Installers (to provide reassurance)
  4. Free Consumer Advice Line: 0800 505 3412
  5. Free Deposit Protection (up to 25% of the contract value)
  6. Free Insurance Backed Guarantee (for every customer)
  7. Free Mediation (to help fully resolve any disputes should they arise)
  8. Free Independent Inspections (to assist with installation/product defects at HIES discretion)
  9. Free access to Ombudsman (to conclude disputes without incurring legal fees or costs)
  10. All members installing ‘FITs’ generated products will be MCS registered


HIES Consumer Brochure

HIES Consumer brochure details what protection homeowners receive and the benefits of using a HIES member. Homeowners are able to check they are registered with HIES online and the comprehensive accreditation process installers have to pass to achieve a HIES member status.

Click here to download the new Consumer Brochure

Consumers have a very high level of protection in place and can be secure in the knowledge that they are using an installer that HIES is satisfied has a proper level of competence and adequate administration procedures.

Nick Ross

(Former BBC Watchdog & Crimewatch presenter)

"Not everyone in the home improvements sector is reliable. I strongly recommend you use a member of HIES."

Nick Ross (Former BBC Watchdog & Crimewatch Presenter)