0344 324 5242 / info@hiesscheme.org.uk

HIES Joins the NHIC Board


Adrian Simpson, Assistant Director of Consumer Policy for the Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES) has recently joined the board of the National Home Improvement Council (NHIC).


Adrian said: "HIES strongly believes in protecting consumers and raising industry standards through effective codes of practice and we are excited about helping the NHIC realise their vision of raising living standards. We want to make sure that everyone who uses our members gets a quality, reliable service and that if things don’t go right, we are here to help consumers”.



(l-r) Paul Everall - Chair, NHIC | Adrian Simpson - Assistant Director of Consumer Policy, HIES | Anna Scothern - Executive Director, NHIC


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Call us on 0344 324 5242
Or send an email to info@hiesscheme.org.uk

HIES and YouGen Working Together to Help Combat Mis-selling


YouGenAs you will no doubt be aware the mis-selling of performance related products is a growing concern within the renewable energy industry.

HIES is a Chartered Trading Standards Approved Consumer Code and is, at its heart, a Consumer Protection organisation.

As a leading Consumer Protection organisation, HIES is committed to policing this extremely difficult and complex area, raising standards and increasing consumer understanding with regards to typical mis-selling techniques.

HIES is working with YouGen to help build a foundation of invaluable resources and has so far put together articles which revolve around the subject of the mis-selling of two renewable products, Air Source Heat Pumps (ASHPs) and Solar PV Inverters.

Air Source Heat Pumps
The first article (Air Source Heat Pump: Is it right for your home?) details the two main types of ASHPs and covers information on initial investment, running costs, projected savings, suitability and the domestic renewable heat incentive (RHI). Please read the full article on the YouGen website.

Solar PV Inverters
The second article (Solar PV Inverter: Should you replace it?) highlights the issues surrounding consumers being approached about replacing their inverter. The article helps consumers, who have an existing solar PV system, understand whether replacement is the right decision. Please read the full article on the YouGen website.

HIES will continue to write for, and share, articles on the YouGen blog in an effort to inform consumers and eradicate the bad practices.

If there is a particular subject you would like us to create an article about, please let us know.

Get in touch
Call us on 0344 324 5242
Or send an email to info@hiesscheme.org.uk

Former Chartered Trading Standards Institute Services Director joins HIES


Adrian Simpson - HIES Assistant Director of Consumer Policy

I’m Adrian Simpson the new Assistant Director of Consumer Policy, having joined HIES in December 2017. My role is to ensure that HIES is an influential and powerful organisation that continues to make the market work well for consumers and businesses.

The renewables and home improvement markets are incredibly politically driven and it’s important that our voice is heard.

If you are not seen to be involved in the politics and mechanisms of Government you can be easily forgotten!

Previous to working at HIES I managed the Consumer Codes Approval Scheme and Business Advice Service at the Chartered Trading Standards Institute (CTSI). 

How can I help you?
Having led on business engagement before I’m sure that many members feel frustrations or experience difficulties with the law and regulations. If members identify these, it’s really important that you let us know as we will consider what we can do to make things easier. I want to make sure that we are engaging with members and representing your voice. If you think the rules and regulations don’t work, then let me know and we can look at how they can be fixed. 

My day job is very much around monitoring Government outputs such as consultations, reports and market studies and seeing how we can influence these. As I’m based in Kent it’s easy for me to attend meetings and groups that have an interest in renewables and home improvements.

I’m passionate about consumer protection and business support and am proud to be a Lead Officer for the CTSI as well as being on the editorial board for CTSI publications.

Outside of work I love spending time with my 3 young boys Charlie, Riley and Oliver especially if it involves going to see Spurs at Wembley, where we’ve got a season ticket after waiting 20 years for one!


Have a question?
Call me on 0344 324 5242
Or send an email to info@hiesscheme.org.uk

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