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HIES Blog

HIES joins Flexi-Orb for Solar & Storage Solution

 

HIES Consumer Code is an industry-leading consumer protection scheme, whose vision is to ensure that all consumers are safe and protected.

Flexi-OrbIn order to fulfil this vision, HIES works with partners and supports various schemes and bodies that help to deliver consumer protection and safety in the home. In a post Feed in Tariff/Export Tariff world, and with the increasing demand for domestic energy storage HIES recognises the need for a robust Oversight Body to ensure that installers of Solar PV & Energy Storage products are properly regulated. As such, HIES has officially joined Flexi-Orb (Flexible Energy Oversight Registration Body) as it’s the best solution for installers, manufacturers and most importantly, consumers.

Ciaran Harkin, Group Operations Director of HIES commented:

“We have seen a major rise in solar PV coupled with energy storage systems being fitted in homes over the past few years. Consumers strive for self-sufficiency and a solution to the rising energy prices. We see a market in energy storage that could be exciting, but with all new emerging technology there is bound to be issues. We have protected over 5000 energy storage systems since 2013 we plan to continue to protect a lot more. Joining Flexi-Orb allows us to confidently say we can offer end to end consumer protection in the energy storage sector.”

 

Jake Pilkington, Co-Founder of Flexi-Orb commented:

“Solar PV supported by energy storage is a key home energy solution enabling consumers to reduce energy bills & carbon emissions, but if the sector is not protected from malpractices like mis-selling, then the sector will lose confidence from key stakeholders (consumers, finance lenders, UK Government, manufacturers etc), which will ultimately see the failure of the sector before it can gain awareness and market penetration. It is great to work with a consumer protection scheme like HIES to help achieve our overarching vision – all consumers safe & protected to enable zero carbon homes.”

 

What is Flexi-Orb?

Flexi-Orb will provide consumers with one point of entry, support, advice and guidance, plus access to approved installers and products; and we will help consumers to reduce their energy bills whilst ensuring they are protected from the start of the buying journey, through to the end of the guarantee period, delivering end to end consumer protection and safety.

 


 

 

Are you considering joining HIES?
Call us on 0344 324 5242
Or complete our membership enquiry form

 

-OR-

 

Do you have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk

The Energy Performance Validation Scheme (EPVS) wins Business Innovation Award

HIES installers need not be afraid

The Energy Performance Validation Scheme (EPVS) won the Best Industry Innovation Award at this year’s Card & Payments ceremony, beating the likes of Amazon Pay, whilst showing that the sector is recognising what EPVS does and how it protects consumers buying renewables.

 

Best Industry Innovation

 

HIES, whose primary focus is leading the Renewable Energy Consumer Protection Industry, developed a solution in support of Ikano Bank to combat mis-selling in the renewable sector. EPVS was launched to give accurate, independent, impartial performance estimates on consumer quotations and contracts to prevent the mis-selling of renewable technology.

 

Mark Williams, Head of New Business at Ikano Bank, commented:

“It’s wonderful news that the EPVS scheme has been recognised by the Card & Payments Awards. At Ikano Bank, we see the potential in the Home Renewables market and are looking for partnerships to help homeowners live sustainably. Crucially, EPVS provides transparency and peace of mind for all involved – customers, retailers and us as lenders. The customer satisfaction rates speak for themselves: 100% since December 2017.”

 

David Lindsay, Director and Scheme Manager of EPVS, said:

“We’re delighted to get some external recognition of the Scheme. The Renewables industry was hit hard when finance lenders retreated from the market in 2015, and our aim was to bring lenders back. EPVS not only gives lenders and consumers’ confidence, it also supports the retailer as it gives them a really strong proposition at the point of sale.”

 

So, from HIES, it’s a massive well done to all involved. Great things come from great partnerships and this is testament to that. In a time of opportunity, change and uncertainty, it is great to see the role EPVS is playing in ensuring consumers are protected in the renewable sector. 

About EPVS

EPVS is a certification standard that validates the processes used by installers to ensure energy saving, generating and/or storage calculations and estimates for home energy products are accurate and valid. EPVS protects consumers from receiving overinflated figures from members when making a purchase by ensuring the contractual paperwork meets the certification standard. They also contact consumers by telephone to confirm they are receiving the documentation EPVS are validating, answering any of their questions, and giving the consumer confidence and peace of mind. 

More information on EPVS is available – How a membership to EPVS can help your business, and why consumers should use an EPVS member. Please call on 0330 0525 036, or email info@epvs.co.uk

 


 

 

Are you considering joining HIES?
Call us on 0344 324 5242
Or complete our membership enquiry form

 

-OR-

 

Do you have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk

HIES nominated at the NHIC Awards

 

This year HIES attended the annual National Home Improvement Council Awards, which was held at Whitehall Place in London on the 22nd November.

undefinedNot only was it our first time attending, but we were also hoping to pick up the Trustmark sponsored award for The Business that has Delivered the Highest Levels of Consumer Confidence to its Customers.

Joining our Director of Policy, Adrian Simpson at the awards ceremony was our brand-new Policy Intern, Azamat Ataev, who got to begin his internship in style. During the evening Adrian and Azamat got to hear from the NHIC chair, Baroness Maddock, about what was being done to make homes cleaner, safer and more energy efficient.

HIES’ entry was centred around the great work that the dispute resolution team headed by Charlotte Pilkington does. HIES is proud that complaints brought to them are resolved in an average of 7 days.

 

Adrian commented:

"Although we didn’t win this year, I’m really proud of the high levels of confidence consumers can have in our members. What is most appealing is that we never leave consumers disadvantaged, and they are always protected before, during and after their purchase, through a quality code of practice and insurance backed guarantees. Our talented dispute resolution team in Leyland can be proud of the difference they have made for consumers. We’ll be back next year."

Charlotte added:

"When disputes arise between our members and their customers, our dispute resolution team work tirelessly to help them reach a resolution. While not always an easy task, our job is highly rewarding, and to receive recognition for our efforts by being nominated for the TrustMark sponsored award, is very humbling."

 

 

 


 

Are you considering joining HIES?
Call us on 0344 324 5242
Or complete our membership enquiry form

 

-OR-

 

Do you have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk

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