0344 324 5242 / info@hiesscheme.org.uk

HIES covers Electric Vehicle (EV) Chargepoints to help Installers diversify

We are pleased to announce that HIES now covers chargepoints, helping provide trust, confidence and peace of mind to your customers. We want to help installers diversify and with us now protecting chargepoints we hope this will help you extend your product range.


Government grants for Electric Vehicle Chargepoints

In an effort to reduce the country’s carbon footprint, the Government is encouraging people to Go Electric, and there are grants available to assist in not only the purchase of electric vehicles but also the installation of charging points via the Office for Low Emission Vehicles (OLEV).

Electric Vehicle Homecharge Scheme (EVHS)

Under the EVHS a grant of 75% (capped at £500 incl. VAT) is available for the installation of chargepoints at domestic properties for electric vehicle owners. To qualify for a grant there are certain criteria that must be met by the EV owner. Please see the latest EVHS guidance for installers for further details of the scheme requirements.

Approved Chargepoints

There are currently, as of 15 August 2018 (list last updated 5 July 2018), 420 chargepoint models from 37 manufacturers on the EVHS approved chargepoint model list and only these are eligible for the grant.

Eligible vehicles

Only vehicles which have been approved as ultra-low emission vehicles by the OLEV are eligible for the scheme – please see the full list of eligible vehicles.

For an installer to claim the EVHS grant on behalf of a customer, they must be authorised by the OLEV.

How do Installers become OLEV authorised?

Already an approved chargepoint installer?

If you are already approved to install chargepoints by a manufacturer on the approved chargepoint model list you can apply online to become an authorised OLEV chargepoint installer. You will need to provide the following documentation:

  1. proof of your Electrician’s Association (eg. NAPIT/NICEIC)
  2. proof of your public liability insurance
  3. proof you (all your company’s installers) have been trained to install chargepoints
  4. proof you are approved by the chargepoint manufacturer to install their products

Click here to apply online to become an authorised OLEV chargepoint installer

Not yet an approved chargepoint installer?

In order to become an OLEV authorised installer, you must first complete a training course that complies with the IET Code of Practice and become approved by a manufacturer to install their products. Courses are available for qualified electricians and for those with no previous electrical experience.

The approved chargepoint model list details the manufacturers whose products are eligible for the EVHS, many of whom run EV chargepoint installation and product training for qualified electricians.

Further information

Further information can be found at:

  1. Electric Vehicle Homecharge Scheme guidance for installers: version 2.2 (May 2018)
  2. Electric Vehicle Homecharge Scheme guidance for consumers: version 2.2 (May 2018)



Have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk

Scotland leads the way for Renewable Electricity Deployment


Author: Adrian Simpson

Last month I was invited to attend the Scottish Parliament’s Cross-Party Group on Consumer Protection for Home Energy Efficiency and Renewable Energy. There was a slight element of nervousness to my journey, as just the week before I had spent 26 hours at Glasgow airport, due to storms that appeared to be localised entirely at airports in the South East of England and nowhere else, meaning 2 flight cancellations. Thankfully, the journey to and from the Scottish Parliament in Edinburgh passed without incident.

The aim of the group is to inform Members of the Scottish Parliament of the issues and challenges currently facing some consumers who have purchased renewable energy and home energy efficiency products through the UK Government’s Green Deal Initiative. We are also able to engage with key policy-makers across the energy efficiency and renewable energy sector, covering the entire consumer journey. This ensures that the benefits of emerging technologies are realised and that consumers are not detrimentally affected.

Our aim at HIES is to reduce consumer detriment and raise industry standards. We do this through the operation and enforcement of our Chartered Trading Standards Institute Approved Code of Practice. Naturally, we were very pleased to be invited by the Scottish Government to join this group, as Scotland leads the way in the UK for renewable electricity deployment with 68.1% of gross electricity consumption coming from renewable sources in 2017 according to the Scottish Government (see https://news.gov.scot/news/record-year-for-renewables-generation).

What was of particular interest at this meeting, was hearing about the Scottish Government’s vision, which is that 35% of domestic and 70% of non-domestic buildings are heated by low carbon technologies by 2032. We also got to hear from the Citizens Advice Bureaux about clients they are dealing with who are unable to sell their house or have been left with underperforming equipment, due to the actions of one particular trader. Whilst it’s sad to hear about this, we can at least take away lessons from the past and make sure that consumer protection measures are built into every system, grant payment or renewable initiative from the very beginning.

So where do consumer protection schemes such as HIES fit into this?
We believe that for a greater number of renewable systems to be widely deployed and for consumers to have confidence, they need to know and feel that their purchase is protected, all the way through the transaction. HIES make sure that the consumer is looked after, before, during and after purchase. In reality what this means is that the HIES member will have undergone stringent checks on their history, they will carry out the work with reasonable care and skill, and if things do go wrong our skilled dispute resolution team are there to help. Consumers who use a HIES member also receive an Insurance Backed Guarantee (IBG) meaning that if the trader was to become insolvent the consumer would be able to make a claim on the IBG.

We look forward to the next meeting in October.

To follow HIES’ policy work follow us on Twitter at @hiespolicy



Have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk

Assignment of Rights: What's it all about?

The Assignment of Rights came into force on the 27th June 2018. It’s a new method to help households finance a renewable heating system. This will hopefully allow homeowners to benefit from a more efficient heating and hot water system. So, what is involved in the Assignment of Rights and how does it work? Hopefully, this blog will help you understand.

What is Assignment of Rights?
The Department for Business, Energy & Industrial Strategy (BEIS) is providing an option to help consumers overcome the barrier of the upfront cost of a renewable heating system, such as air source heat pumps, by introducing the Assignment of Rights which came into force on the 27th June 2018. This allows an ‘investor’ to help fund the initial cost of installing a renewable heating system and then the applicant would assign their Renewable Heat Incentive (RHI) payments to this investor. The applicant should then benefit from a reduction in heating costs and would also be the owner of the system. An applicant to the scheme can be a householder, landlord or social landlord.

How does Assignment of Rights work?
The registered investor and applicant enter into an agreement, then the heating system is purchased and installed. The applicant applies to Ofgem and as part of the application process nominates the registered investor, then if successfully accredited, the nominated registered investor receives the RHI payments for 7 years. The applicant will own the equipment from the beginning.

What’s in it for Applicants?
The key reasons why an applicant would look at having a renewable heating system installed is:

  1. applicant benefits from having a brand new system
  2. the potential running cost of the new system should be lower than their current heating system, thereby benefiting from a reduction in energy bills

It’s important that applicants make an informed choice. Just because you could have a new system installed for next to nothing doesn’t mean you should have it. It’s important to look at your motivation for having the new system. Your first step could be to look at your existing heating system and evaluate its efficiency – you can generally do this by age and also if you have an Energy Performance Certificate it could show you how fuel efficient your existing system is and the potential savings from having a new system installed. Another important factor is what’s the new system going to cost you to run compared to your existing system? This is something you need to be aware of because if you have the new system installed it could potentially cost you more money to run than previously. A new renewable heating system is a good idea but for the right applicant.

Applicants should also bear in mind that they have ‘ongoing obligations’ which are explained in more detail at https://www.ofgem.gov.uk/environmental-programmes/domestic-rhi/participants/ongoing-obligations. The ongoing obligations are the applicant’s duties and responsibilities under the RHI scheme.

A participant must comply with the ongoing obligations for the investor to receive DRHI payments and avoid enforcement action. Applicants will also need to declare annually that they are still compliant with the ongoing obligations.

What’s in it for Investors?
An investor will generally finance the purchase, installation and maintenance of renewable heating systems for households in exchange for receiving the RHI payments. Investors will generally be looking for a return on investment and may even have a figure in mind, e.g. 5-10% return on investment. This means that the investor will need to consider many different elements of a potential installation, including the cost of the equipment, the cost to install and what maintenance is required for the upkeep of the system. This all means that an investor who has undertaken due diligence should have a model whereby certain property types with certain existing heating systems will not meet their criteria. This will hopefully mean that the deployment of renewable heating systems is undertaken in a controlled manner where the applicant is satisfied, and the investor receives a return on their investment.

To take part in the Domestic Renewable Heat Incentive (DRHI) scheme, investors must demonstrate that the installation meets the following:

  1. the equipment is on the DRHI Product Eligibility List – see https://www.ofgem.gov.uk/publications-and-updates/domestic-renewable-heat-incentive-product-eligibility-list-pel.
  2. an Energy Performance Certificate (EPC), less than 24 months old at the time of installation may be needed for the property where the equipment will be installed. If significant changes have taken place to the property since the EPC was issued, you may need another EPC.
  3. a Microcertification Scheme (MCS) installation certificate number for the heating system.
  4. that the investor is a member of a Chartered Trading Standards Institute (CTSI) Approved Consumer Code, if applying under the Assignment of Rights scheme.

What’s HIES involvement in Assignment of Rights?
A potential investor under the Assignment of Rights will need to be a member of a Consumer Code and also register with Ofgem. HIES is a Chartered Trading Standards Institute (CTSI) Consumer Code and will require investors to go through an accreditation process which will involve us looking at:

  1. how they will generate leads
  2. their sales process
  3. the equipment to be used
  4. the design and installation process
  5. their aftercare customer service

We will also look at a copy of their model contract and may even require a third party to look at it from a consumer law viewpoint and provide HIES with sign off. Once approved by us, investors can make an application to Ofgem to become a ‘registered investor’. We want to ensure that applicants receive accurate information and therefore will be looking at any investors who are members of HIES to also join The Energy Performance Validation Scheme (EPVS) to have each contract independently checked.

Further information
Ofgem has released an assignment of rights guide which you can access by clicking here.


Have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk

Home ← Older posts