0344 324 5242 / info@hiesscheme.org.uk

HIES Annual Report 2017


Each year HIES publishes a comprehensive annual report which features an overview of the renewable sector, along with detailed information and statistics on each aspect of the HIES scheme. 

Some key statistics from our 2017 report include:

(since inception to 31st December 2017)

  1. Over 84,000 consumer contracts protected;
  2. Over 18,000 customer feedback forms received on installer performance;
  3. Over 2000 disputes professionally handled between consumers and installers (members);
  4. Over £1.9 million paid out in insurance claims (deposit protection and guarantee rectification work for consumers). 


A word from our founder, Tony Pickup:

“HIES is a CTSI Approved Code Sponsor operating in the Renewable sector. We were established in 2012 and offer a refreshing and revitalising change in the consumer protection landscape. 

Our overriding objective is to promote best practice in the sale, installation and after-sale service of renewable products to consumers. Protecting consumers is at the heart of everything we do.

We have a unique and very comprehensive approved Code of Practice to stop consumers from falling through the net and actually be there for them when they need help. It’s a different approach. One that will ultimately reflect well on the sector and give confidence that this sector is well run and well policed.”

Relationship building

HIES now regularly meets with politicians, civil servants, trade bodies, BEIS, OFGEM, Trustmark, MCS and the Certification Bodies and is fast becoming a respected source of influence and information.

2017 report 

We hope our report will give you a flavour of the sweeping nature of HIES' unique protection and comprehensive approach. It is far-reaching and all-embracing, but much needed.

Please click here to download the 2017 report



Are you considering joining HIES?
Call us on 0344 324 5242
Or complete our membership enquiry form




Do you have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk

QA Scheme Support Services Ltd receives ADR Approval

On the 1st August 2018, QA Scheme Support Services Ltd (QASSS) received approval as a consumer Alternative Dispute Resolution (ADR) body. QASSS runs the following consumer protection schemes:

  1. The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES)
  2. The Double Glazing and Conservatory Quality Assurance Ombudsman Scheme (DGCOS)
  3. The Home Improvement Consumer Protection Scheme (HICS)
  4. The Mobility and Accessibility Consumer Protection Scheme (MAPS)

Adrian Simpson, our Assistant Director of Consumer Policy commented: “I’m really proud of us getting ADR approval, alongside our HIES CTSI approved code of practice this shows that our dispute resolution service is of the very highest quality.”

undefinedWhat does ADR approval mean?

ADR is a simple, low-cost or free method for consumers to resolve issues with traders.

For QASSS it shows that our processes have been examined by the ‘competent body’ which is the Chartered Trading Standards Institute (CTSI) and deemed to have complied with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. We will still have ongoing obligations to provide CTSI with information and we are audited on a yearly basis. Click here to view CTSI's guidance on the application process.

What sort of dispute resolution does QASSS carry out?

The consumer protection schemes provide consumers with access to free dispute resolution services. This consists of free advice and assistance for the consumer and referral to a third-party Ombudsman if the consumer is still unhappy with the outcome of their dispute resolution. If necessary we can undertake technical inspections using qualified experts, which again is at no cost to the consumer. We view each case impartially and aim for the fairest result.

Our dispute resolution team is overseen by two senior managers who have nearly 40 years of dispute resolution experience.

Will this change anything for consumers or scheme members?

No. Consumers will still have access to high quality, speedy dispute resolution. Members will not need to change any processes but should make sure that they are referring consumers to us (or the scheme) when they reach a ‘deadlock’ with consumer complaints.

Where can I find out more?

You can find out more by visiting www.qasss.co.uk




Have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk

HIES covers Electric Vehicle (EV) Chargepoints to help Installers diversify

We are pleased to announce that HIES now covers chargepoints, helping provide trust, confidence and peace of mind to your customers. We want to help installers diversify and with us now protecting chargepoints we hope this will help you extend your product range.


Government grants for Electric Vehicle Chargepoints

In an effort to reduce the country’s carbon footprint, the Government is encouraging people to Go Electric, and there are grants available to assist in not only the purchase of electric vehicles but also the installation of charging points via the Office for Low Emission Vehicles (OLEV).

Electric Vehicle Homecharge Scheme (EVHS)

Under the EVHS a grant of 75% (capped at £500 incl. VAT) is available for the installation of chargepoints at domestic properties for electric vehicle owners. To qualify for a grant there are certain criteria that must be met by the EV owner. Please see the latest EVHS guidance for installers for further details of the scheme requirements.

Approved Chargepoints

There are currently, as of 15 August 2018 (list last updated 5 July 2018), 420 chargepoint models from 37 manufacturers on the EVHS approved chargepoint model list and only these are eligible for the grant.

Eligible vehicles

Only vehicles which have been approved as ultra-low emission vehicles by the OLEV are eligible for the scheme – please see the full list of eligible vehicles.

For an installer to claim the EVHS grant on behalf of a customer, they must be authorised by the OLEV.

How do Installers become OLEV authorised?

Already an approved chargepoint installer?

If you are already approved to install chargepoints by a manufacturer on the approved chargepoint model list you can apply online to become an authorised OLEV chargepoint installer. You will need to provide the following documentation:

  1. proof of your Electrician’s Association (eg. NAPIT/NICEIC)
  2. proof of your public liability insurance
  3. proof you (all your company’s installers) have been trained to install chargepoints
  4. proof you are approved by the chargepoint manufacturer to install their products

Click here to apply online to become an authorised OLEV chargepoint installer

Not yet an approved chargepoint installer?

In order to become an OLEV authorised installer, you must first complete a training course that complies with the IET Code of Practice and become approved by a manufacturer to install their products. Courses are available for qualified electricians and for those with no previous electrical experience.

The approved chargepoint model list details the manufacturers whose products are eligible for the EVHS, many of whom run EV chargepoint installation and product training for qualified electricians.

Further information

Further information can be found at:

  1. Electric Vehicle Homecharge Scheme guidance for installers: version 2.2 (May 2018)
  2. Electric Vehicle Homecharge Scheme guidance for consumers: version 2.2 (May 2018)



Have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk

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