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HIES and Chartered Trading Standards Institute enhancing consumer protection

HIES is an approved code sponsor of the Consumer Codes Approval Scheme (CCAS). CCAS is self-regulated and aims to bolster consumer protection and improve customer service standards.

The purpose of the CCAS goes hand in hand with the fundamentals of HIES; both aim to improve the industry for all parties. HIES does this by providing accredited members the highest level of protection for themselves and their consumers.

The Chartered Trading Standards Institute (CTSI) monitors consumer codes, such as HIES, to ensure they are operating to the required standard. In collaboration with CTSI, we produced a statement explaining our goals for the industry and what we hope to achieve.

You can view this on the CTSI website: https://www.tradingstandards.uk/news-policy/news-room/2017/consumer-protection-is-at-the-heart-of-hies 

CTSI Audit concludes HIES “Measurably Improves Consumer Protection” in the Home Renewables Market


The Home Insulation and Energy Systems Contractors Scheme (HIES) has received high praise following the company’s first audit, by the Chartered Trading Standards Institute (CTSI), since becoming an approved code sponsor in 2015.

HIES Founder Tony Pickup (Left) and Brand Ambassador & Ex BBC Watchdog Presenter Nick Ross (right)

On 1st August 2015 HIES was officially recognised as an approved CTSI Consumer Code, the UK’s second official Code of Practice for the renewable energy sector.

In May this year HIES was subject to an onsite audit by a Chartered Trading Standards Practitioner from CTSI. A copy of the report can be downloaded from the CTSI website. 

Throughout the report HIES has been praised for the way it conducts itself and highlights several areas of best practice. It states:
“HIES is a dynamic organisation that has made significant improvements to its systems within the last 12 months that have measurably improved consumer protection”.