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HIES Blog

Access to Consumer Finance for Renewable Installers


Earlier in the year a number of finance lenders in the renewable sector removed themselves from the market. 

This left many installers without a finance facility. HIES recognises the important part finance lenders play in our industry and has been working with lenders to mitigate their Section 75 and Section 56 liabilities (promises made by installers). This is the reason why they exited the market. HIES is giving them confidence to re-enter this market.

As a result, some finance lenders are now accepting expressions of interests from HIES members.

Real Consumer Protection - The Unique HIES 3 Stage Complaint Handling Process


No one likes unhappy customers.
They cost time, money and can reflect badly on the industry as a whole. Your business’s reputation can depend on consumers’ ‘word of mouth’ and unhappy customers can reduce confidence.

Ask Yourself: 

* How much time do you spend dealing with complaints?

* How much money have you spent trying to resolve complaints?

* How much have you paid out in compensation?

Farinheat Becomes Accredited HIES Manufacturer

Innovative UK Heating Manufacturing Supplier, Farinheat, has become one of the first accredited manufacturers of the Consumer Protection Organisation and Consumer Code HIES.

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Based in Knutsford, Farinheat continues its recruitment of a network of over 30 installers for its contemporary electric central heating system designed to equal the running cost of conventional gas heating. Its latest product replaces ugly radiators with wafer thin ‘Designer’ panels, producing efficient healthy heat with zero carbon monoxide emissions. With no annual servicing costs, further savings can also achieved through Farinheat's compatibility with solar powered systems and battery storage units.

A New Consumer Code with A New Philosophy “We Are Here To Help”

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"HIES have invested considerable resources into providing not just a ‘Code of Practice’ for installers but a totally different value proposition. It isn’t enough for us to simply mirror existing Consumer Codes, HIES represent something more. A lot more. If there is one message we want installers to be clear of, it is that “We Are Here To Help”. Whether this is through helping installers with difficult situations involving customers, or helping navigate through the Code of Practice Audits, our mantra will always be the same, “We Are Here To Help”.

Tony Pickup, HIES Founder

The Magic Thermodynamic Box Company Awarded HIES Accreditation


The Magic Thermodynamic Box Company are the latest accredited manufacturer of the consumer protection organisation HIES.

The Magic Thermodynamic Box Company are an innovative UK based manufacturer of energy saving products. Since its launch in 2013 the company has championed British manufacturing and has sold products to distributers and installers across the world.

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