HIES are aware of an increasing number of consumers who are being contacted by companies regarding their Solar PV installations. These companies are cold calling consumers claiming that they are working in conjunction with, on behalf of or in partnership with HIES, The Insurance Backed Guarantee Company (IBG Co.) or MCS.

We would like to reassure consumers that HIES has not partnered with any companies and have not and will not ever pass on any contact details.

Consumers have been contacted and offered the following services:
   • Maintenance
   • Upgrades
   • Safety checks
   • Inverter checks
   • Buy back solar solutions

HIES, as a consumer code, is concerned about these calls and are taking the matter seriously. We will be working closely with MCS and Trading Standards to ensure that consumers are protected and are aware of these scams and know how to protect themselves.

If you feel like you have been affected or are unsure if a company is genuine or not, we would advise you seek advice from Citizens Advice Helpline: 03454 040506 or, to confirm if you are registered with HIES, call us on 0344 324 5242.