HIES members have free access to a suite of Trading Standards Approved documentation that members may adopt, saving them considerable time and money on solicitor fees. This also ensures installers are compliant with the Consumer Rights Act 2015 and the HIES Consumer Code.

This includes the most up to date:

* Standard Contracts  and T&C's

* Guarantees 

* Quotation Paperwork 

* Complaint Procedures

* Vulnerable Customer Policy

* Cancellation Rights


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