HIES is an approved code sponsor of the Consumer Codes Approval Scheme (CCAS). CCAS is self-regulated and aims to bolster consumer protection and improve customer service standards.

The purpose of the CCAS goes hand in hand with the fundamentals of HIES; both aim to improve the industry for all parties. HIES does this by providing accredited members the highest level of protection for themselves and their consumers.

The Chartered Trading Standards Institute (CTSI) monitors consumer codes, such as HIES, to ensure they are operating to the required standard. In collaboration with CTSI, we produced a statement explaining our goals for the industry and what we hope to achieve.

You can view this on the CTSI website: https://www.tradingstandards.uk/news-policy/news-room/2017/consumer-protection-is-at-the-heart-of-hies