Each year HIES publishes a comprehensive annual report which features an overview of the renewable sector, along with detailed information and statistics on each aspect of the HIES scheme. 

Some key statistics from our 2017 report include:

(since inception to 31st December 2017)

  1. Over 84,000 consumer contracts protected;
  2. Over 18,000 customer feedback forms received on installer performance;
  3. Over 2000 disputes professionally handled between consumers and installers (members);
  4. Over £1.9 million paid out in insurance claims (deposit protection and guarantee rectification work for consumers). 


A word from our founder, Tony Pickup:

“HIES is a CTSI Approved Code Sponsor operating in the Renewable sector. We were established in 2012 and offer a refreshing and revitalising change in the consumer protection landscape. 

Our overriding objective is to promote best practice in the sale, installation and after-sale service of renewable products to consumers. Protecting consumers is at the heart of everything we do.

We have a unique and very comprehensive approved Code of Practice to stop consumers from falling through the net and actually be there for them when they need help. It’s a different approach. One that will ultimately reflect well on the sector and give confidence that this sector is well run and well policed.”

Relationship building

HIES now regularly meets with politicians, civil servants, trade bodies, BEIS, OFGEM, Trustmark, MCS and the Certification Bodies and is fast becoming a respected source of influence and information.

2017 report 

We hope our report will give you a flavour of the sweeping nature of HIES' unique protection and comprehensive approach. It is far-reaching and all-embracing, but much needed.

Please click here to download the 2017 report



Are you considering joining HIES?
Call us on 0344 324 5242
Or complete our membership enquiry form




Do you have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk