HIES Consumer Code is an industry-leading consumer protection scheme, whose vision is to ensure that all consumers are safe and protected.

Flexi-OrbIn order to fulfil this vision, HIES works with partners and supports various schemes and bodies that help to deliver consumer protection and safety in the home. In a post Feed in Tariff/Export Tariff world, and with the increasing demand for domestic energy storage HIES recognises the need for a robust Oversight Body to ensure that installers of Solar PV & Energy Storage products are properly regulated. As such, HIES has officially joined Flexi-Orb (Flexible Energy Oversight Registration Body) as it’s the best solution for installers, manufacturers and most importantly, consumers.

Ciaran Harkin, Group Operations Director of HIES commented:

“We have seen a major rise in solar PV coupled with energy storage systems being fitted in homes over the past few years. Consumers strive for self-sufficiency and a solution to the rising energy prices. We see a market in energy storage that could be exciting, but with all new emerging technology there is bound to be issues. We have protected over 5000 energy storage systems since 2013 we plan to continue to protect a lot more. Joining Flexi-Orb allows us to confidently say we can offer end to end consumer protection in the energy storage sector.”


Jake Pilkington, Co-Founder of Flexi-Orb commented:

“Solar PV supported by energy storage is a key home energy solution enabling consumers to reduce energy bills & carbon emissions, but if the sector is not protected from malpractices like mis-selling, then the sector will lose confidence from key stakeholders (consumers, finance lenders, UK Government, manufacturers etc), which will ultimately see the failure of the sector before it can gain awareness and market penetration. It is great to work with a consumer protection scheme like HIES to help achieve our overarching vision – all consumers safe & protected to enable zero carbon homes.”


What is Flexi-Orb?

Flexi-Orb will provide consumers with one point of entry, support, advice and guidance, plus access to approved installers and products; and we will help consumers to reduce their energy bills whilst ensuring they are protected from the start of the buying journey, through to the end of the guarantee period, delivering end to end consumer protection and safety.




Are you considering joining HIES?
Call us on 0344 324 5242
Or complete our membership enquiry form




Do you have a question?
Call us on 0344 324 5242
Or send an email to communications@hiesscheme.org.uk