0344 324 5242 / info@hiesscheme.org.uk

Deposit Protection Insurance

What is Deposit Protection Insurance?

Customers are often asked to pay a deposit when they place an order for Solar PV or Solar Thermal products. This is normal practice for most installation companies as this helps safeguard them against manufacturing products they probably will not be able to use elsewhere should the customer cancel the order.

However, some people in the past have paid deposits only to find the company has ceased trading before the installation has begun. In these cases, most times, the customer loses their deposit and is in the unfortunate position of having to find another contractor and negotiate a new price and pay another deposit before the work can commence.

Using HIES accredited installers eliminates this problem. The installer will provide deposit indemnity protection which helps ensure no loss of deposit in the event of the installer ceasing to trade.

How Much of the Deposit will the Policy Cover?

The policy will cover any deposit you pay in full to a maximum of 25% of the total contract price. Customers should ensure that they receive a receipt from their installation company, and the correct documentation from the insurance provider. These documents should be kept in a safe place.

How Long will the Policy last?

A HIES approved deposit indemnity policy will last for 120 days after the date of payment of the deposit or upon completion of the contract whichever is the earlier.

Making a Claim?

A claim can be made simply by contacting the insurance provider directly in writing within 30 days of the customer's knowledge that the installer has ceased to trade, providing suitable proof of payment and a copy of the Insurance certificate (the Insurance Documentation will normally have been forwarded to the customer by The Insurers within a few days of paying the deposit to the installer) and a copy of the customers contract with the Installer.

What Happens Next?

The Insurers then have the option of either arranging the completion of the insured works at a further cost to You no greater than the outstanding balance (the outstanding balance is the difference between the original total contract price and the Deposit payment upto a maximum of 25% of the contract value) or refund the deposit up to the limit of cover.

For further information on Deposit Protection please contact us

Nick Ross

(Former BBC Watchdog & Crimewatch presenter)

"Not everyone in the home improvements sector is reliable. I strongly recommend you use a member of HIES."

Nick Ross (Former BBC Watchdog & Crimewatch Presenter)