
HOMEOWNERS
How We Help
Homeowners
Our vision is to transform consumer protection by respecting, protecting and educating consumers. A vision which is shared by our new brand ambassador, George Clarke.
HIES strongly believe that no consumer should ever be left disadvantaged and we strive to ensure every consumer is fully protected before, during and after their installations.
We achieve this by providing free deposit protection and free stage payment protection, free insurance backed guarantees, free mediation services and free access to an Ombudsman, in the unlikely event we are unable help resolve a dispute.
George Clarke
HIES Brand
Ambassador

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Key Benefits for Homeowners
When you have used a member, during their period of membership, and hold a contract with the member for your domestic property, you should receive:

Vetted and accredited installers
All members have successfully passed our strict accreditation process and are monitored continuously.

Deposit & stage payment protection insurance
This covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, upon your installation being registered with us.

Insurance Backed Guarantee (IBG)
An IBG provides protection in the event your installer has ceased trading and is unable to honour the terms of their written guarantee.

Alternative dispute resolution
Our expert mediators are always on hand to help resolve any disputes which may arise between a consumer and any one of our members.

Access to independent Ombudsman
Consumers using a member will have free access to a highly regarded Ombudsman should we fail to resolve your dispute.

Consumer advice line
We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.
Please read the consumer advice section to understand the protection you may receive along with your obligations.
Visit consumer advice sectionNo. of Installations carried out by HIES Members
(from HIES inception to 30th June 2020)

Solar PV
117962

Heat Pumps
7114

Battery Storage
11211

Boilers
12904
Homeowner Testimonials
Installer Search

Make sure you are fully protected before, during and after your next renewable project – always use a HIES member.
Consumer Protection

From IBGs to dispute resolution, there are many ways HIES can protect consumers using an accredited installer.
Help & Advice Line

Our expert customer service team can offer free help and advice to both installers and consumers.