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Our vision is to transform consumer protection by respecting, protecting and educating consumers. A vision which is shared by our new brand ambassador, George Clarke.
HIES strongly believe that no consumer should ever be left disadvantaged and we strive to ensure every consumer is fully protected before, during and after their installations.
We achieve this by providing free deposit protection and free stage payment protection, free insurance backed guarantees, free mediation services and free access to an Ombudsman, in the unlikely event we are unable help resolve a dispute.
George Clarke
HIES Brand
Ambassador
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When you have used a member, during their period of membership, and hold a contract with the member for your domestic property, you should receive:
All members have successfully passed our strict accreditation process and are monitored continuously.
This covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, upon your installation being registered with us.
An IBG provides protection in the event your installer has ceased trading and is unable to honour the terms of their written guarantee.
Our expert mediators are always on hand to help resolve any disputes which may arise between a consumer and any one of our members.
Consumers using a member will have free access to an Ombudsman should HIES be unable to resolve your complaint.
We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.
Please read the consumer advice section to understand the protection you may receive along with your obligations.
Visit consumer advice section(from HIES inception to 30th June 2020)
117962
7114
11211
12904
Make sure you are fully protected before, during and after your next renewable project – always use a HIES member.
From IBGs to dispute resolution, there are many ways HIES can protect consumers using an accredited installer.
Our expert customer service team can offer free help and advice to both installers and consumers.