
HOMEOWNERS
How We Help
Homeowners
Our vision is to transform consumer protection by respecting, protecting and educating consumers. A vision which is shared by our new brand ambassador, George Clarke.
HIES strongly believe that no consumer should ever be left disadvantaged and we strive to ensure every consumer is fully protected before, during and after their installations.
We achieve this by providing free deposit protection and free stage payment protection, free insurance backed guarantees, free mediation services and free access to an Ombudsman, in the unlikely event we are unable help resolve a dispute.
George Clarke
HIES Brand
Ambassador

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Key Benefits for Homeowners
When you enter into a contract with a member of HIES to install renewable products at your home in England, Scotland, Wales or the Isle of Wight, you should receive the following.

Vetted and accredited installers
All members have successfully passed our strict accreditation process for the product (or products) they want to be accredited for. We also monitor them continuously.

Deposit and stage-payment protection insurance
This covers up to 25% of the contract value (maximum limit of £5,000) for 120 days (from the date you sign the contract), once your installation has been registered with us.

Insurance-backed guarantee (IBG)
An IBG provides protection if your installer ceases (stops) trading and cannot honour the terms of their written guarantee. You will receive an IBG once the member has added in a date on our system to show when they completed your installation.

Alternative dispute resolution
Our expert mediators are always on hand to help resolve any disputes you may have with one of our members.

Access to an ombudsman
You will have free access to an ombudsman if we cannot settle your complaint.

Consumer advice line
We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.
Please read the consumer advice section to understand the protection you may receive and the obligations you have.
Visit consumer advice sectionNo. of Installations carried out by HIES Members
(from HIES inception to 30th April 2021)

Solar PV
126984

Heat Pumps
10919

Battery Storage
17234

Boilers
13880
Homeowner Testimonials
Installer Search

Make sure you are fully protected before, during and after your next renewable project – always use a HIES member.
Consumer Protection

From IBGs to dispute resolution, there are many ways HIES can protect consumers using an accredited installer.
Help & Advice Line

Our expert customer service team can offer free help and advice to both installers and consumers.