Installers

We can help you at every stage of your journey

We pride ourselves on bringing value to our members and we do that by being able to help installers at different stages of an installer’s journey.

Let us introduce you to our Installer Journey Benefits…

Introducing our Installer Journey Benefits…

We can help installers at the key steps of their installer journey, from setting up and registering a business right through to an annual review.

As you’ll be able to see below there are many ways we can help and benefit you when you become a member.

Getting started

Setting up and registering your business

Free TrustMark membership when
you become a HIES member

Join HIES to comply with MCS
Consumer Code requirements

Assistance in choosing
accounts software

Information on technologies available, from telephony to CRM

We can introduce you to manufacturers and distributors

Template model terms
and conditions available

Marketing and digital

Helping you reach potential customers

Scheme marketing
materials available

George Clarke as
Brand Ambassador

Website audit
available

Opportunities for consumer leads via your listing on the Scheme website

Content creation for you to use on social media and on your websites

Assistance in adoption of digital technologies

Selling

Helping you close your leads

High calibre of membership giving
you a competitive edge

Introductions to finance
brokers/lenders

Sales training
available

Information and advice on consumer Government schemes and grants

Deposit & stage payment protection available upon job registration on our online portal

Scheme statistics
available

I want more information on how to access the Installer Journey Benefits

Installing

Making it easier for you to install

Assistance in
registering jobs

Introductions to
sub-contractors

24/7 access to our
online portal

Insurance backed guarantee provided for your customer upon job completion on our online portal

As a partner of JUST ONE Tree, one tree will be planted upon completion of the installation on our online portal

Technical and product
support available

Customer service and satisfaction

Making sure you and your customers are satisfied

We will listen to you in confidence about complaints and cases

Access to a
Primary Authority

Advice on how to
avoid complaints

Data security for yours and your consumer’s information

Customer satisfaction survey
feedback available

Mediation and conciliation to you and your customers to help settle any disputes that may arise

Independent inspections on installations should we deem it necessary to help resolve a dispute

Your customers have access to an independent Ombudsman to help resolve a dispute

Annual review

Looking at the previous year and preparing for the year ahead

Documentation assistance to help you comply with legislative requirements

Annual health checks to help keep
your business up to date

Budgeting and cashflow
advice available

Guidance on grants and benefits
available to you as a business

No. of Installations carried out by HIES Members

(from HIES inception to 30th April 2021)

“It’s great being a part of the family representing HIES who offer the real deal to the renewable energy sector. They are absolutely passionate about improving the industry, protecting consumers and providing all-round support for their members with a wide range of benefits, helping to give them the edge in the marketplace.”

George Clarke
HIES Brand Ambassador

George Clarke

“It’s great being a part of the family representing HIES who offer the real deal to the renewable energy sector. They are absolutely passionate about improving the industry, protecting consumers and providing all-round support for their members with a wide range of benefits, helping to give them the edge in the marketplace.”

George Clarke,
HIES Brand Ambassador

George Clarke

To find out more, fill out the enquiry form below.

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