INSTALLERS
How We Help
Members
The HIES promise is to ensure consumers are respected, protected and educated on their home improvement journey, and by working closely with our members we ensure fair treatment for both our members and their customers.
The cover we offer protects consumers before, during and after their installation which provides a sense of trust, confidence and peace of mind, and in turn helps our members’ sale conversions.
Brand ambassador
HIES is endorsed by George Clarke, who is keen to work with us in our quest to transform consumer protection!
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Watch our 2 minute video to see how we can protect consumers.
Key Benefits for Installers
CONSUMER FINANCIAL PROTECTION
Including deposit and stage payment protection and insurance backed guarantees, all within job registrations.
ACCESS TO FINANCE FACILITIES
We have negotiated with major finance lenders and brokers to help members access finance for consumers, helping you increase your sales.
TRUSTMARK MEMBERSHIP
As a TrustMark Scheme Operator, we can help with TrustMark membership.
ALTERNATIVE DISPUTE RESOLUTION
HIES is industry-leading with an average resolution time of just 3.59 days, helping you to protect your reputation. Plus, you also get FREE Ombudsman access and FREE independent inspections.
FREE MARKETING MATERIAL
HIES provides free consumer leaflets, brochures and dropcards (available as digital and printed versions) to help you increase sales conversions and reduce cancellation rates.
ACCESS TO INSTALLER HUB
The Installer Hub portal gives you access to job registrations and our Ecommerce site for easy ordering of collateral, from brochures and web banners to van signs and roller banners.
FREE BUSINESS SUPPORT
Advice on a range of issues including compliance, AoR, RHI, legislation and sales training. Plus, model terms and contracts and access to assured advice from a Primary Authority.
BRAND AMBASSADOR
HIES is endorsed by Brand Ambassador George Clarke, TV presenter and Architect and passionate consumer champion.
LEAD GENERATION
Online member search by postcode, consumer advice line to find a supplier and inclusion in the CTSI approved member directory.
No. of Installations carried out by HIES Members
(from HIES inception to 30th April 2021)
Solar PV
126984
Heat Pumps
10919
Battery Storage
17234
Boilers
13880
Installer Testimonials
Couldn't recommend HIES enough! The dealings we've had with them since being a member have been excellent. from advice to keeping us up to date with industry standards nothing is too much for these guys. I hope for a long and successful partnership. Thank you from everyone at SOLUM GB.
Solum GB
September 2018
www.solumgb.com
HIES membership has proved to be truly valuable, customers appreciate the reassurance and unlike other guarantees we’ve used previously, they have a code of conduct that also reassures customers.
HIES also take the time to stay in touch and give valuable insight to the. Latest industry news. I would recommend being a member of HIES above any other organisation.
Home Smart Energy
September 2018
www.homesmartenergy.co.uk
Stakeholders & Partners
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Membership Enquiry
Are you ready to take your business to the next level? See how HIES membership can help you grow and prosper.
Latest News & Updates
Check out our blog section for all the latest HIES and wider renewable industry news and updates.
Help & Advice Line
Our expert customer service team can offer free help and advice to both installers and consumers.
