




INSTALLERS
The HIES promise is to ensure consumers are respected, protected and educated on their home improvement journey, and by working closely with our members we ensure fair treatment for both our members and their customers.
The cover we offer protects consumers before, during and after their installation which provides a sense of trust, confidence and peace of mind, and in turn helps our members’ sale conversions.
HIES is endorsed by George Clarke, who is keen to work with us in our quest to transform consumer protection!
Watch our 2 minute video to see how we can protect consumers.
Including deposit and stage payment protection and insurance backed guarantees, all within job registrations.
We have negotiated with major finance lenders and brokers to help members access finance for consumers, helping you increase your sales.
As a TrustMark Scheme Operator, we can help with TrustMark membership so you can become an accredited supplier under the Green Homes Grants Scheme.
HIES is industry-leading with an average resolution time of just 3.59 days, helping you to protect your reputation. Plus, you also get FREE Ombudsman access and FREE independent inspections.
HIES provides free consumer leaflets, brochures and dropcards (available as digital and printed versions) to help you increase sales conversions and reduce cancellation rates.
The Installer Hub portal gives you access to job registrations and our Ecommerce site for easy ordering of collateral, from brochures and web banners to van signs and roller banners.
Advice on a range of issues including compliance, AoR, RHI, legislation and sales training. Plus, model terms and contracts and access to assured advice from a Primary Authority.
HIES is endorsed by Brand Ambassador George Clarke, TV presenter and Architect and passionate consumer champion.
Online member search by postcode, consumer advice line to find a supplier and inclusion in the CTSI approved member directory.
(from HIES inception to 30th June 2020)
117962
7114
11211
12904
Are you ready to take your business to the next level? See how HIES membership can help you grow and prosper.
Check out our blog section for all the latest HIES and wider renewable industry news and updates.
Our expert customer service team can offer free help and advice to both installers and consumers.