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The HIES promise is to ensure consumers are respected, protected and educated on their home improvement journey, and by working closely with our members we ensure fair treatment for both our members and their customers.

The cover we offer protects consumers before, during and after their installation which provides a sense of trust, confidence and peace of mind, and in turn helps our members’ sale conversions.

HIES really is a one-stop-shop to support businesses in the renewable energy sector. As a Chartered Trading Standards Institute (CTSI) Consumer Code, we provide all-round consumer protection and business support – we’re here to help you win more customers and grow your business and reputation.

Plus, as a TrustMark Scheme Operator, we can help you with accreditation so that you can benefit from work under the Green Homes Grant Scheme.

Take a look at some of the great benefits below.

Brand ambassador

HIES is endorsed by consumer champion George Clarke who is keen to work with us in our quest to transform consumer protection.

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Installers who gain accreditation boost their own edge in the marketplace and get the same protection as their clients. And, by guaranteeing first-class safeguards all round, HIES helps build a fine reputation for the industry.

George Clarke, HIES Brand Ambassador

The HIES promise is to ensure consumers are respected, protected and educated on their home improvement journey, and by working closely with our members we ensure fair treatment for both our members and their customers.

The cover we offer protects consumers before, during and after their installation which provides a sense of trust, confidence and peace of mind, and in turn helps our members’ sale conversions.

Brand ambassador

HIES is endorsed by George Clarke, who is keen to work with us in our quest to transform consumer protection!

The HIES promise is to ensure consumers are respected, protected and educated on their home improvement journey, and by working closely with our members we ensure fair treatment for both our members and their customers.

The cover we offer protects consumers before, during and after their installation which provides a sense of trust, confidence and peace of mind, and in turn helps our members’ sale conversions.

Brand ambassador

HIES is endorsed by George Clarke, who is keen to work with us in our quest to transform consumer protection!

Being a member of HIES helps you win more customers, giving them trust, confidence and peace of mind, before, during and after installation.

Bored of Reading?

Watch our 2 minute video to see how we can protect consumers.

 

Key Benefits for Installers

Payment Protection

CONSUMER FINANCIAL PROTECTION

Including deposit and stage payment protection and insurance backed guarantees, all within job registrations.

Deposit Protection

ACCESS TO FINANCE FACILITIES

We have negotiated with major finance lenders and brokers to help members access finance for consumers, helping you increase your sales.

Approved

TRUSTMARK MEMBERSHIP

As a TrustMark Scheme Operator, we can help with TrustMark membership so you can become an accredited supplier under the Green Homes Grants Scheme.

Free Help & Advice Line

ALTERNATIVE DISPUTE RESOLUTION

HIES is industry-leading with an average resolution time of just 3.59 days, helping you to protect your reputation. Plus, you also get FREE Ombudsman access and FREE independent inspections.

Marketing Material

FREE MARKETING MATERIAL

HIES provides free consumer leaflets, brochures and dropcards (available as digital and printed versions) to help you increase sales conversions and reduce cancellation rates.

Apply Online HIES Membership

ACCESS TO INSTALLER HUB

The Installer Hub portal gives you access to job registrations and our Ecommerce site for easy ordering of collateral, from brochures and web banners to van signs and roller banners.

Peace of Mind

FREE BUSINESS SUPPORT

Advice on a range of issues including compliance, AoR, RHI, legislation and sales training. Plus, model terms and contracts and access to assured advice from a Primary Authority.

Accreditation

BRAND AMBASSADOR

HIES is endorsed by Brand Ambassador George Clarke, TV presenter and Architect and passionate consumer champion.

HIES Affiliate Partnership

LEAD GENERATION

Online member search by postcode, consumer advice line to find a supplier and inclusion in the CTSI approved member directory.

No. of Installations carried out by HIES Members

(from HIES inception to 30th June 2020)

Installer Testimonials

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Couldn't recommend HIES enough! The dealings we've had with them since being a member have been excellent. from advice to keeping us up to date with industry standards nothing is too much for these guys. I hope for a long and successful partnership. Thank you from everyone at SOLUM GB.

Solum GB
September 2018
www.solumgb.com

Solum GB icon
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HIES membership has proved to be truly valuable, customers appreciate the reassurance and unlike other guarantees we’ve used previously, they have a code of conduct that also reassures customers.

HIES also take the time to stay in touch and give valuable insight to the. Latest industry news. I would recommend being a member of HIES above any other organisation.

Home Smart Energy
September 2018
www.homesmartenergy.co.uk

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