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Insurance Backed Guarantee

What is an Insurance Backed Guarantee (IBG)?

It is a policy issued by an insurance company to the owner of the property to underwrite an original guarantee provided by the installer. It actually only comes into force if the customer makes a claim on the installers guarantee and the installer is no longer trading and therefore not in a position to honour the guarantee.

The insurance company then takes over responsibility for the guarantee and is obliged to honour any bona fide claims made on that guarantee for the remainder of the term.

Why Do I Need an IBG When The Installer Is Already Giving Me A Guarantee?

Thousands of contractors, large and small, cease to trade each year for a multitude of different reasons. Guarantee periods are mainly 5 years in this industry and much can happen to any business in that time, regardless of current stature. This is particularly true in today's volatile business environment.

If your chosen installer were to cease trading you could be left with faulty goods, a guarantee of absolutely no value and a potential bill of thousands of pounds to rectify any problem.

Eliminate The Risk

This risk is overcome with a bona fide Insurance Backed Guarantee.

All HIES members will provide a specialist Insurance Backed Guarantee Policy to their customers. This protects the member's own guarantee. This means that any bona fide claims under the member's guarantee will be met by the insurers should the member cease to trade.

Ask To See the Installers Guarantee and Insurance Guarantee before placing an order

Although installing Solar PV or Solar Thermal should be one of the safest forms of investment you should always ensure you safeguard your investments.

Many home improvement businesses claim to offer guarantees. It is important to see a copy of any Guarantee and Insurance Guarantee before placing an order and put your mind at rest that you are being offered a professional guarantee.

All HIES members will provide you with a sample guarantee for your inspection.

After completion it is a well known fact that many consumers never actually see a Guarantee or an IBG making it almost impossible to make a claim and get any rectification work done once the work has been paid for and the installer leaves the site.

Every customer of every member of HIES will be provided with Deposit Protection, a Guarantee and an insurance policy to underwrite this guarantee.

For further information on Insurance Backed Guarantees please
contact us

Nick Ross

(Former BBC Watchdog & Crimewatch presenter)

"Not everyone in the home improvements sector is reliable. I strongly recommend you use a member of HIES."

Nick Ross (Former BBC Watchdog & Crimewatch Presenter)