0344 324 5242 / info@hiesscheme.org.uk

Laws & Regulations

HIES expects members to comply with all relevant laws, codes and regulations in the running of their businesses. If HIES are notified of any transgressions of the laws, codes and regulations listed below (and any other laws which may be deemed relevant) such transgressions will be reported to The Non-Compliance Panel and may result in the member being expelled from The Scheme.


  1. Consumer Rights Act 2015
  2. British Code of Advertising and Sales Promotion
  3. Cancellation of Contracts made in a Consumer's Home or Place of Work Regulations 2008
  4. Companies Act 2006
  5. Consumer Protection Act 1987 Consumer Protection (Distance Selling) Regulations 2000
  6. Consumer Protection from Unfair Trading Regulations 2008 ('CPRs').
  7. Data Protection Act 1998
  8. Direct Selling Association Consumer Code
  9. Enterprise Act 2000 (and all the legislation covered by it)
  10. Misrepresentation Act 1967
  11. Ofcom Consumer Code
  12. PhonePayPlus Consumer Code
  13. Provision of Services Regulations 2009 ("the Regulations")
  14. Sale and Supply of Goods to Consumers Regulations 2002
  15. Sale of Goods Act 1979
  16. Supply of Goods and Services Act 1982
  17. The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011
  18. Trade Descriptions Act 1968
  19. Unfair Terms in Consumer Contracts Regulations 1999

More details on these Acts and Regulations can be obtained from Citizens Advice: (www.citizensadvice.org.uk).

Nick Ross

(Former BBC Watchdog & Crimewatch presenter)

" The Ombudsman provides real protection. Both consumers and Installers have access to a complaints service that has 'teeth' and the power to enforce its awards."

Nick Ross (Former BBC Watchdog & Crimewatch Presenter)