Latest News
& Updates

HIES Becomes a TrustMark Scheme Operator

In a continued effort to raise industry standards and improve levels of protection for consumers, [...]

HIES Attends the Chartered Trading Standards Institute Symposium

The Chartered Trading Standards Institute (CTSI) symposium is the main gathering of consumer protection professionals [...]

All-Party Parliamentary Group for Renewable and Sustainable Energy Annual Conference

Earlier this year HIES joined the All-Party Parliamentary Group (APPG) for Renewable and Sustainable Energy. [...]

Scotland Leads the Way for Renewable Electricity Deployment

Last month I was invited to attend the Scottish Parliament’s Cross-Party Group on Consumer Protection [...]

HIES Resolves 65.23% of All Consumer Complaints Within 7 Days

Our expert team of dispute resolution officers impressively resolved 65.23% of all consumer complaints received [...]

HIES Respond to BEIS Modernising Consumer Markets Green Paper

HIES has been resolving consumer complaints in the renewable industry since 2015 and over 90,000 [...]

Assignment of Rights: What’s It All About?

The Assignment of Rights came into force on the 27th June 2018. It’s a new [...]

HIES Supports the Federation of Master Builders’ (FMB) ‘Raising the Bar’ Report

“It would be unthinkable to buy a car for £50,000 without a warranty, yet for [...]

Stroke Association Resolution Run, Challenge On!

On 6 October 2017, our Dispute Resolution Officer, Cathryn Wolfenden’s Mum, suffered a massive stroke that has left [...]

HIES Joins the NHIC Board

Adrian Simpson, Assistant Director of Consumer Policy for the Home Insulation & Energy Systems Quality [...]