0344 324 5242 / info@hiesscheme.org.uk

Objectives of The Scheme

"To bring together a group of high quality, specialist installation businesses from around the UK with the purpose of promoting best practice and providing consumers with a professional installation and guarantee. It also provides, free of charge to consumers, a mechanism to have complaints and grievances investigated by way of mediation (using independent inspections where deemed necessary) or The Ombudsman with results which are fair and reasonable in the circumstances."

Nick Ross

(Former BBC Watchdog & Crimewatch presenter)

" The Ombudsman provides real protection. Both consumers and Installers have access to a complaints service that has 'teeth' and the power to enforce its awards."

Nick Ross (Former BBC Watchdog & Crimewatch Presenter)