




THE SMALL PRINT
The Integrity Foundation trading as The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES) (“We”) are committed to protecting and respecting your privacy.
This policy sets out the basis on which we collect and process personal data.
For the purpose of the Data Protection legislation and rules (the Act), The Integrity Foundation is the entity and data controller responsible for holding and using your data. HIES is a consumer protection scheme and works to ensure compliance with the rules of the scheme. We may share data and information with other parties, and this is explained in the policy below.
We collect and process data about our members and their clients for the installations they undertake, as well as from general enquiries about the scheme. We may, therefore, collect and process the following type of data about you when work is carried out for you by a scheme member, you make an enquiry with us, you are a scheme member, or you are an employee/director of a scheme member.
For clients of our scheme members or the public:
For members or employees of members:
We may use information held about you in the following ways:
We may disclose your personal information to certain third parties. These will be to our suppliers and advisors who process information for us under contractual arrangements; to credit and fraud reference agencies and identity checkers who act under agreements with us but also have a legitimate interest in your data (this is only for members/member employees); to regulatory bodies or bodies providing support for the scheme (such as other consumer schemes, consumer codes, trading standards authorities and legal or regulatory authorities).
We will provide Data about you to our designated insurance broker(s) for the scheme and they will provide it to any selected insurer. This data will be used by the broker and the insurer as it is in our and the members’ legitimate interests for this data to be used to provide insurance relating to the work which has been provided. We have carefully assessed this use of data to ensure that it will provide a benefit to the data subject as they will receive the benefit of the cover at no additional cost to themselves. If you require details of the insurer this will be included in the insurance policy provided to you when work is registered with us.
If you provide us with personal data about another individual, you acknowledge that you have permission from that individual to do so and that they understand how we will process their personal data. We recommend that they read this Privacy Notice.
You have a number of rights in relation to your personal information. These are:
We will retain your data for as long as it is reasonably required for our legitimate purposes and for no longer than is necessary.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
We may collect information about your computer, including where available your Internet Protocol (IP) address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
The data that we collect may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. We take all steps reasonably necessary to ensure that all data is treated securely and in accordance with this privacy policy including when it leaves the EEA. Where data leaves the EEA, it is subject to contractual requirements to ensure the rules continue to apply. Data will at all times remain subject to the provisions of the Act.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data about you to these websites.
We regularly review, and where necessary, update our privacy information. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Protection Officer, HIES, Centurion House, Leyland Business Park, Centurion Way, Leyland, Lancashire, PR25 3GR. You can contact us via email at info@hiesscheme.org.uk or reach us by telephone on 0344 324 5242.
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