Scheme Rules &
Code of Practice

Code of Practice

HIES believes very strongly in Consumer Protection. We ensure that consumers are dealt with professionally, courteously and sympathetically. Any products installed by HIES Members must be installed professionally and come with comprehensive guarantees which are underwritten with specialist insurance providing consumers with a high level of protection and peace of mind.

HIES also believes that consumers should have free access to robust dispute resolution and therefore provide consumers with free mediation, free independent inspection (to assist with installation/product defects at HIES discretion) and free access to The Ombudsman to help resolve any issues that may arise.

To that end, The HIES Scheme Rules & Code of Practice is a stringent set of Rules and a ‘Modus Operandi’ that members must adhere to at all times in their dealings with consumers, our Code has been approved by The Chartered Trading Standards Institute Consumer Code Approval Scheme (CCAS).

HIES Code of Practice

The HIES Scheme Rules & Code of Practice details the additional protection consumers receive when using a HIES Member. The aim of the Code of Practice is to reduce consumer detriment and covers many areas, which include how to market to consumers, deal with vulnerable consumers, provide clear pre-contractual information and how a HIES member should interact with a consumer.

As of 1st February 2024 our new and updated code of practice (Version P) is operational.

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