0344 324 5242 / info@hiesscheme.org.uk

The Scheme

The Home Insulation & Energy Systems Contractors Scheme (HIES) is a consumer protection organisation regulating installers operating in the eco, renewable and home insulation sectors. HIES is dedicated to ensuring consumers are protected and have peace of mind and ensures comprehensive consumer protection comes as standard. HIES services are completely free of charge to consumers.

All HIES Accredited Installers are continually vetted in many areas in order to help ensure consumers are satisfied. All customers receive comprehensive protection throughout the buying, installation and after sales service experience. Customers can check to establish if their installer is on the HIES national Network of Accredited Installers before placing their order.

On the 21st July 2015, HIES received authority from the Chartered Trading Standards Institute to operate its own Approved Consumer Code within the renewable industry.

With the approval of the HIES Code of Practice, renewable installers will now only need to be a member of MCS and HIES to comply.

HIES Scheme Rules & Code of Practice

The HIES Scheme Rules & Code of Practice details the additional protection consumers receive when using a HIES Member. The Code of Practice aim is to reduce consumer detriment and covers many areas to include how to market to consumers, deal with vulnerable consumers, provide clear pre-contractual information and how a HIES member should interact with a consumer.

Click Here to Download the HIES Scheme Rules & Code of Practice

Enquire About HIES Membership

To enquiry about HIES membership and how you can join please fill in the membership enquiry form or call 0344 324 5242.

Nick Ross

(Former BBC Watchdog & Crimewatch presenter)

" The Ombudsman provides real protection. Both consumers and Installers have access to a complaints service that has 'teeth' and the power to enforce its awards."

Nick Ross (Former BBC Watchdog & Crimewatch Presenter)