WHO WE ARE

What is
HIES?

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HIES is a consumer protection organisation covering the installation of renewable energy and home energy efficiency products. By respecting, protecting and educating consumers our aim is to transform consumer protection within the home energy market. 

How does HIES protect consumers?

All prospective members must endure a rigorous accreditation process before they can join our trusted network of installers. Once approved, they will be subject to annual vetting to ensure they are adhering to our scheme rules and code of practice.

In addition to free deposit protection, free stage payment protection and free insurance backed guarantees, consumers using a HIES accredited member can benefit from our robust, Chartered Trading Standards Institute (CTSI) approved alternative dispute resolution service, thus ensuring they are protected at every step of their customer journey.

How did HIES start?

We’ve come a long way since our inception in March 2012 and the timeline below highlights some of our key milestones, including when HIES became a Consumer Code in July 2015 and becoming approved as an Alternative Dispute Resolution Authority by CTSI in August 2018.

HIES timeline
HIES timeline from Jan 2010 to March 2019

No. of Installations carried out by HIES Members

(from HIES inception to April 2019)

HIES Annual Reports

The HIES annual reports provide an insight into the activities undertaken by us in the appropriate financial year.  Please click below download.

Annual Report 2015-2016 Annual Report 2017 Annual Report 2018
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The proof really is in the pudding with these guys and it’s amazing how quickly they actually resolve disputes.

George Clarke
HIES Ambassador

Consumer Protection

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